dl333's Privacy Policy

Information You Provide Directly

When you provide information to us directly, this includes:

• Full name and date of birth
• Email address
• Residential address
• Documents required for identity verification (national ID / passport)
• Payment method details (bKash, Nagad, Rocket, Upay number or bank account details)
• Messages or contact information sent to our support team

Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device type
• Browser type and operating system
• Time and duration of page visits
• Links clicked and browsing patterns
• Data collected through cookies and similar tracking technologies
• Details of deposit and withdrawal transactions

Service Delivery and Management

• Creating and managing accounts
• Processing deposits and withdrawals
• Maintaining gameplay history and transaction records
• Providing bonuses and rewards
• Managing the VIP programme

Security and Compliance

• Identity and age verification (21+)
• Complying with Anti-Money Laundering (AML) policies
• Detecting and preventing fraud
• Detecting multiple accounts
• Maintaining responsible gaming limits

Communication and Improvement

• Sending important account notifications
• Providing customer support services
• Improving site performance and usability
• Customising the experience based on your preferences
• Sharing relevant promotional information (based on consent)

What Cookies Are and Why We Use Them

Cookies are small data files stored in your browser. dl333 uses the following types of cookies:

• Essential cookies: To maintain login sessions and ensure basic functionality.
• Analytics cookies: To measure site usage and improve performance.
• Preference cookies: To remember language and display settings.
• Security cookies: To detect fraudulent activity.

You can control certain cookies by changing your browser settings. However, disabling essential cookies may cause some site features to not work properly.

Cookie Controls

Modern browsers provide tools for managing cookies. You can control cookies in the following ways:

• Delete cookies from browser settings
• Block cookies from specific sites
• Use private browsing mode

Permitted Sharing

• Payment processors: bKash, Nagad, Rocket, Upay or bank — only to complete transactions.
• Identity verification services: To meet regulatory requirements.
• Technology partners: Contracted service providers for platform operations.
• Legal obligations: In accordance with valid orders from courts or government authorities.

What We Never Do

• Information is never sold to advertising networks.
• It is never given to third parties for marketing purposes without your consent.
• It is never shared with unauthorised individuals or organisations.
• It is never used or permitted for illegal purposes.

Technical Security

dl333 uses industry-standard technology to protect your information:

• SSL/TLS encryption — for all data transfers
• End-to-end encrypted database storage
• Regular security audits and penetration testing
• Firewall and intrusion detection systems

Access Controls

Access to your information is strictly controlled:

• Only authorised staff can view necessary information
• All access is logged and audited
• Two-factor authentication (2FA) is mandatory for staff
• Data privacy training is conducted regularly for all staff

Data Breach Response

Our steps if a data breach occurs:

• Identify and contain the breach as quickly as possible
• Notify affected users promptly
• Inform the relevant authorities
• Take measures to prevent recurrence

How Long Information Is Kept

dl333 retains your personal information only for as long as necessary. The retention period depends on the following factors:

• Account information: For the entire period the account is active and also after closure in accordance with legal obligations.
• Financial transaction records: For a specified number of years in accordance with regulatory requirements.
• Communication records: To ensure the quality of customer support.
• Technical logs: For a limited period for security and troubleshooting purposes.

After your account is closed, we will retain the minimum information necessary to meet legal obligations and securely delete the rest.

Secure Deletion

When your information is no longer needed, dl333 deletes it using secure methods:

• Digital data is deleted using secure overwriting methods
• Data is also removed from backups
• Analytics data is retained through anonymization

Privacy Policy Update Process

dl333 may update this privacy policy from time to time. When changes occur, we will:

• Publish a new "Last Updated" date at the top of the page.
• Send a notification to your registered email for important changes.
• In some cases, your active consent may be requested.

Continued use of the platform after an update will be considered as your agreement to the revised policy. We therefore recommend reviewing this page regularly.

Related Policies

Visit the pages below for more information:

• Terms and Conditions
• Responsible Gaming
• FAQ
• About Us